Refund and Returns Policy

Returns and Refund Policy for TuffRacks.com

Effective Date: 01/01/2019

At TuffRacks.com, we aim to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we are here to help with straightforward returns and refunds.

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Returns

Eligibility for Returns:
– Items must be returned within 30 days of the purchase date.
– Products must be unused, in their original packaging, and in the same condition as when received.
– Proof of purchase is required (e.g., order confirmation or receipt).

Non-Returnable Items:
-Clearance items, or customized products are non-refundable.
– Items showing signs of installation, use, or modification will not be accepted.

Return Process:
1. Contact us at [email protected] or call  (239) 768-1007 to initiate the return process.
2. We will provide a Return Authorization (RA) number and instructions on shipping your item.
3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

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Refunds

Approved Refunds:
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
– Original shipping charges are non-refundable unless the return is due to a defect or an error on our part.

Partial Refunds:
– Partial refunds may be granted for items returned outside the 30-day window, damaged items, or incomplete returns.

Exchanges:
– We replace defective or damaged items free of charge. Contact [email protected] to arrange an exchange.

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Damaged or Defective Items

If your product arrives damaged or defective:
– Contact us within 7 days of receiving your order at [email protected] with your order details and photos of the damage or defect.
– We will arrange a replacement or a full refund, including shipping costs.

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Restocking Fee

– A restocking fee of 15% may apply to returns that do not meet the above criteria, such as opened or repackaged items.

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Contact Us

If you have any questions about our Returns and Refund Policy, please contact us:
– Email: [email protected]
– Phone: (239) 768-1007
– Address: 11351 Metro Parkway Fort Myers, FL 33966

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We appreciate your business and strive to ensure your satisfaction. Thank you for choosing TuffRacks.com!