Shipping Policy
Shipping Policy for TuffRacks.com
Effective Date: 01/01/2019
At TuffRacks.com, we are committed to delivering your orders quickly, safely, and affordably. Below is our detailed shipping policy to ensure transparency and set clear expectations for our customers.
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1. Processing Time
Order Processing: Orders are typically processed within 1–2 business days after payment is confirmed. This is the start of our manufacturing process. manufacturing times varies depending on the product. Call us for more accurate time process.
Business Hours: Orders placed after 3 PM (EST) or on weekends/holidays will be processed the next business day.
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2. Shipping Methods and Costs
We offer a variety of shipping options to suit your needs:
Standard Shipping: Estimated delivery within 5–7 business days.
Expedited Shipping: Estimated delivery within 2–3 business days (additional fees apply).
Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.
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3. Delivery Timeframes
– Estimated delivery times depend on the shipping method selected and your location.
– Once your order has been shipped, you will receive a confirmation email with tracking information.
Note: Delivery times are estimates and may vary due to unforeseen circumstances, such as carrier delays or weather conditions.
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4. Shipping Restrictions
– We currently ship to addresses within the United States.
P.O. Boxes: We cannot ship to P.O. Box addresses.
International Shipping: At this time, we do not offer international shipping.
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5. Lost, Delayed, or Damaged Shipments
Lost or Delayed Shipments: If your package is delayed or does not arrive within the estimated timeframe, please contact us at [email protected] or call us at (239) 768-1007.
Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage.
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6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use the provided link to track your package’s progress.
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7. Address Accuracy
To ensure successful delivery, please double-check your shipping address during checkout.
– TuffRacks.com is not responsible for delivery failures due to incorrect or incomplete addresses.
– If you need to update your shipping address after placing an order, contact us immediately at [email protected].
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8. Customer Support
If you have any questions or concerns about your shipment, please contact us:
Email: [email protected]
Phone: (239) 768-1007
Address: 11351 Metro Parkway, Fort Myers, FL 33966
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Thank you for choosing TuffRacks.com! We appreciate your business and are committed to ensuring a smooth and reliable shopping experience.
